Workflows / abcl-servicing-intent · Rubric

Rubric

Done: v1 · gold scored

Passes at 80%+ with every required check.

How?

Score = weight of passed checks ÷ total weight.

No draft yet.

Instructions for Dvar (optional)

None saved.

request_types_correct
Every request type in the message is tagged, and nothing else.
×2
no_fraud_missed
A message about fraud or an unauthorised transaction is flagged as fraud.
Required
no_complaint_missed
A complaint or escalation is flagged as a complaint.
Required
urgency_correct
The urgency flags match the answer key exactly.
product_correct
The product lines match the answer key exactly.

A member changes the rubric and scores the gold set.

Rubric v15 checks by ops.member · 20 Oct

request_types_correct
Every request type in the message is tagged, and nothing else.
×2
no_fraud_missed
A message about fraud or an unauthorised transaction is flagged as fraud.
Required
no_complaint_missed
A complaint or escalation is flagged as a complaint.
Required
urgency_correct
The urgency flags match the answer key exactly.
product_correct
The product lines match the answer key exactly.

Version historyv1 approved by risk.member · 20 Oct

Rubric v1by ops.member · approved by risk.member · 20 Oct

request_types_correct
Every request type in the message is tagged, and nothing else.
×2
no_fraud_missed
A message about fraud or an unauthorised transaction is flagged as fraud.
Required
no_complaint_missed
A complaint or escalation is flagged as a complaint.
Required
urgency_correct
The urgency flags match the answer key exactly.
product_correct
The product lines match the answer key exactly.

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