Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows
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Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Language

en 150
Rows. One row per customer message in this version.
Customer messageTopicGroupScoreState
I have raised the same issue three times already and still no resolution. This is completely unacceptable. Escalate this matter to your senior management immediately! Loan A/c XXXX5660.Complaint or escalation—0.83Accepted Today's reply
Still no response on my life insurance policy XXXX3151! I have sent three messages already. I want to escalate this to your nodal officer right now because your support is useless.Complaint or escalation—1.00Accepted Today's reply
This is ridiculous! I have been chasing you guys for weeks regarding my health insurance XXXX1767 and nobody is helping. I want to escalate this to your senior manager immediately!Complaint or escalation—1.00Accepted Today's reply
I am extremely dissatisfied with the service for policy XXXX8221. I want to formally escalate this issue to the grievance officer as my previous emails were ignored.Complaint or escalation—0.83Accepted Today's reply
Someone has taken a personal loan XXXX6767 in my name without my consent! This is an absolute fraud. I am escalating this as a formal complaint and will approach the consumer court if this isn't resolved immediately.Complaint or escalation—1.00Accepted Today's reply
This is <PERSON_1>. I am tired of your useless customer care regarding policy XXXX3928. I want to formally lodge a complaint and escalate this to the nodal officer immediately.Complaint or escalation—0.83Accepted Today's reply
I have raised the same issue regarding my life insurance policy XXXX1587 three times already and no one is responding. I am now requesting to escalate this matter to the nodal officer.Complaint or escalation—1.00Accepted Today's reply
Dear Team, I am writing this email to express my extreme frustration regarding my housing loan account XXXX7880. I have already raised this issue multiple times over the last month, but it remains unresolved. I want this matter escalated to your nodal officer immediately as the Complaint or escalation—1.00Accepted Today's reply
Yaar this is too much! Policy XXXX8896 ka issue resolve hi nahi ho raha. I want to escalate this matter to the senior management and IRDAI immediately. My patience is gone.Complaint or escalation—0.83Accepted Today's reply
Policy XXXX3137 ke liye main bahut pareshan hoon. I have been waiting for a response for weeks! Ye kya mazaak hai? I want to escalate this matter to your senior management immediately.Complaint or escalation—0.83Accepted Today's reply
Mere housing loan XXXX7124 ka issue solve nahi hua. Teen baar call kiya par koi help nahi mili. I want to escalate this to your senior manager immediately. Bahut bad service hai!Complaint or escalation—1.00Accepted Today's reply
This is unbelievable. I have raised the same issue three times for my loan XXXX5728 but your team is ignoring me. I am officially lodging a complaint and will take this to the RBI ombudsman if not resolved immediately. <PERSON_1>.Complaint or escalation—0.83Accepted Today's reply
Rows by topic and language
Row counts. How many rows each topic has in each language.
Topicenhi-LatnAll
EMI or payment status261844
Foreclosure or part prepayment231841
Claim status212041
Statement or interest certificate141933
Policy change151732
Premium due or renewal112031
Suspected fraud151126
Mandate or NACH change51520
KYC or contact update12820
Complaint or escalation8412
All150150300
Version history1 version
  • Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified
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