Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Language

en 150
Rows. One row per customer message in this version.
Customer messageTopicGroupScoreState
Subject: Claim Status - XXXX6961 Dear Team, I am extremely frustrated. I submitted all the documents for the life insurance claim for policy XXXX6961 weeks ago and I still haven't heard anything! Where is my money? Tell me the status of my claim immediately. Regards, <PERSON_1Claim status—1.00Accepted Today's reply
To the Claims Department, I am writing regarding the reimbursement claim for policy XXXX9294. I was discharged from the hospital two weeks ago and submitted all the original bills, but there is still no update on the settlement amount. This is highly frustrating as the amount is Claim status—1.00Accepted Today's reply
I would like to check the current status of the claim for policy XXXX2816. I have already updated my nominee details last month, so no further policy changes are required at this time.Claim status—0.83Accepted Today's reply
Hello, I am checking on the status of the life insurance claim for policy XXXX7072. Please let me know if any documents are still pending for settlement. <PERSON_1>.Claim status—1.00Accepted Today's reply
My father is currently admitted to a hospital in Pune for surgery under policy XXXX3367. Please share the status of the cashless pre-authorisation request sent by the hospital.Claim status—1.00Accepted Today's reply
I am extremely frustrated with the delay in my health insurance claim settlement for policy XXXX7706. I have already been discharged, but the reimbursement is stuck. I want to officially lodge a complaint and escalate this matter to your nodal officer.Claim status—1.00Accepted Today's reply
Where is the update on my claim for policy XXXX3142? I have been waiting for weeks and nobody is telling me the current status! This is totally unacceptable!Claim status—1.00Accepted Today's reply
Hi, I am <PERSON_1>. My father is admitted in the hospital and we are waiting for the cashless pre-authorisation for policy XXXX7555. Can you please check the status of this claim urgently?Claim status—1.00Accepted Today's reply
Where is my pre-auth approval?? My father is still in the hospital and you guys are taking forever for policy XXXX8897. Tell me the status now!!Claim status—1.00Accepted Today's reply
Dear Sir/Madam, I am writing to enquire about the current status of the claim submitted for policy number XXXX5474. Please let me know if there are any pending documents from my end. Regards, <PERSON_1>.Claim status—0.83Accepted Today's reply
Dear Support, My father is currently admitted at the hospital and we have applied for cashless pre-authorisation for policy XXXX9986. Could you please share the current status of this claim? Additionally, I noticed an unauthorised premium debit of 5,000 rupees from my bank accouClaim status—1.00Accepted Today's reply
Dear Sir/Madam, My father is currently admitted to the hospital and we have applied for cashless pre-authorisation for policy XXXX5969. Could you please provide the current status of this request? Additionally, I would like to change the registered mobile number and address assClaim status—0.67Accepted Today's reply
Subject: Extremely disappointed with service - Policy XXXX2685 Dear Team, I am writing to express my extreme frustration regarding the handling of my reimbursement claim for policy XXXX2685. It has been three weeks since I submitted all the discharge documents, and I still haveClaim status—1.00Accepted Today's reply
Dear Team, I am writing this with extreme anger regarding policy XXXX7682. My father is admitted in the hospital right now and you people are delaying the cashless pre-authorisation. Where is the status of my claim? Also, I have been trying to update the nominee details for montClaim status—1.00Accepted Today's reply
Dear Team, I am writing this with great frustration regarding my health insurance policy XXXX4706. My mother is currently admitted to the hospital and we have already submitted the request for cashless pre-authorisation, but we have not received any confirmation yet. The hospitaClaim status—1.00Accepted Today's reply
This is ridiculous! I've been waiting for weeks for the status of my life insurance claim for policy XXXX6913 and no one is telling me anything! Also, I want to change my nominee details immediately, so send me the link for the policy change now!Claim status—1.00Accepted Today's reply
Hello, I am currently at the hospital for my father's treatment. Policy XXXX4729. Please check the status of the cashless pre-authorisation as we are planning for discharge soon.Claim status—1.00Accepted Today's reply
Subject: Status of claim - Policy XXXX3640 Dear Support, I have submitted all the required documents for the claim on policy XXXX3640 over two weeks ago. I keep checking my email but there is no update on the settlement amount or current status. This is very stressful. Please teClaim status—0.83Accepted Today's reply
I am still waiting for my reimbursement for policy XXXX4128! I was discharged weeks ago and you guys are just sitting on my files. Tell me exactly where my claim money is right now!Claim status—1.00Accepted Today's reply
Subject: Inquiry regarding claim status - Policy XXXX2853 Dear Team, I am writing to check the status of the claim filed under policy number XXXX2853. Could you please let me know if any further documents are required or provide an update on the settlement amount? Regards, <PEClaim status—0.83Accepted Today's reply
Hi, I have been waiting for weeks to know the status of my life insurance claim for policy XXXX2535. This is taking way too long, please let me know what is happening with the settlement.Claim status—1.00Accepted Today's reply
Listen, mera patient hospital mein admit hai and policy XXXX5128 ka cashless pre-auth abhi tak approve nahi hua! Yeh kya mazaak hai? Jaldi status batao warna discharge kaise hoga? Address change karne ki zaroorat nahi hai, woh update ho gaya hai, just tell me the claim status nowClaim status—1.00Accepted Today's reply
Subject: Claim status for policy XXXX4703 Dear Team, Maine claim documents submit kar diye the kaafi time pehle but abhi tak koi update nahi mila. I am very frustrated with the delay. Please tell me the current status of my life insurance claim immediately. Regards, <PERSON_1>Claim status—1.00Accepted Today's reply
Subject: Urgent: Claim Pending for Policy XXXX4427 Dear Team, Mera reimbursement claim abhi tak settle nahi hua hai, please check karke status batao. I have already submitted all the documents after discharge. Yeh bahut zyada delay ho gaya hai and I am very unhappy with your seClaim status—1.00Accepted Today's reply
Policy XXXX5680 ka claim status kya hai? It has been too long and no one is replying! Main iska formal complaint lodge karna chahti hoon, please escalate this to your manager immediately. KYC update already ho gaya hai, so don't ask me for that again.Claim status—0.83Accepted Today's reply
Hi, mera life insurance policy XXXX6564 hai. Claim ka kya status hai? Please update kardo.Claim status—1.00Accepted Today's reply
Hello, mera life insurance claim XXXX6763 ka kya status hai? Please update kardo.Claim status—1.00Accepted Today's reply
Dear Team, Mera life insurance claim (XXXX9447) ka kya hua? I have been waiting for weeks and no one is giving me a clear answer. Please update the status of my claim now. This is very frustrating. Regards, <PERSON_1>Claim status—1.00Accepted Today's reply
Dear Team, mera patient abhi hospital mein admit hai and discharge process start ho gaya hai but pre-auth approval nahi aaya. Please check the claim status for policy XXXX9281 immediately, bahut tension ho rahi hai. Also, I noticed some strange debits from my account that I neverClaim status—1.00Accepted Today's reply
Policy XXXX2332 ka claim status check karna hai. Please update dijiye ki settlement kab tak hoga.Claim status—0.83Accepted Today's reply
Still no update on my claim for policy XXXX6841. I have been waiting for so long! Please tell me where it has reached.Claim status—0.83Accepted Today's reply
Mera patient abhi hospital mein admit hai for policy XXXX9636, please cashless pre-auth ka status update kardo. Vaise, mujhe ek SMS aaya ki mere naam pe ek aur insurance plan active hua hai which I never requested.Claim status—1.00Accepted Today's reply
Hi, Mera claim status kya hai? I submitted all the reimbursement documents for policy XXXX5842 two weeks ago after discharge, but still no update. Bahut wait kar liya, please tell me when I will get the money. Regards, <PERSON_1>Claim status—1.00Accepted Today's reply
Abhi tak mera claim status nahi mila XXXX1209 ka! Kitna time lagega? Aur mujhe nominee change karna hai, jaldi batao kaise hoga.Claim status—0.83Accepted Today's reply
Subject: Urgent status check for policy XXXX4119 Dear Team, Mera patient abhi hospital mein admitted hai and I am waiting for the cashless pre-authorisation. Kab tak approval aayega? Please check the status immediately because discharge process start karna hai and waiting is veClaim status—1.00Accepted Today's reply
Where is the money for my policy XXXX8013? My loan claim is still pending, what is happening? Please tell me the status quickly!Claim status—1.00Accepted Today's reply
Policy XXXX4861. Mere life insurance claim ka status kya hai? Kab tak milega paisa? Aur nominee change karne ko bola tha, woh bhi nahi hua. This is ridiculous! I want to talk to your manager now, yeh bahut bada issue hai.Claim status—1.00Accepted Today's reply
Hello, policy XXXX7887 ke liye claim status check karna tha. Process kahan tak pahucha hai please bataye.Claim status—0.83Accepted Today's reply
<PERSON_1> here. Mera patient hospital mein hai, please tell me the status of my cashless pre-auth for policy XXXX4588. Also, mujhe nominee change karna hai, how to do it? Jaldi reply karo.Claim status—1.00Accepted Today's reply
Subject: Urgent - Policy XXXX7323 Listen, mera claim status kya hai? I submitted everything but no update. It has been weeks! Also, I want to change my nominee in this "loan policy" immediately. Yeh kaisa system hai? Fix it now! <PERSON_1>Claim status—0.83Accepted Today's reply
Dear Sir/Madam, my policy number is XXXX1090. Patient hospital mein admit hai and I have sent documents for cashless pre-auth, please check status. Also, mera email address update karna hai in your system. Thanks, <PERSON_1>.Claim status—1.00Accepted Today's reply
Rows by topic and language
Row counts. How many rows each topic has in each language.
Topicenhi-LatnAll
EMI or payment status261844
Foreclosure or part prepayment231841
Claim status212041
Statement or interest certificate141933
Policy change151732
Premium due or renewal112031
Suspected fraud151126
Mandate or NACH change51520
KYC or contact update12820
Complaint or escalation8412
All150150300
Version history1 version
  • Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified
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