Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

EMI or payment status 44

Foreclosure or part prepayment 41

Claim status 41

Statement or interest certificate 33

Policy change 32

Premium due or renewal 31

Suspected fraud 26

Mandate or NACH change 20

KYC or contact update 20

Complaint or escalation 12

Language

en 150

**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
Hello, mujhe mera mobile number update karwana hai for my personal loan account XXXX2102. Process kya hai please batao.	KYC or contact update	—	1.00	Accepted Today's reply
Loan account XXXX4451 ke liye mera mobile number change karna hai. Please update kardo.	KYC or contact update	—	1.00	Accepted Today's reply
Subject: Urgent issue with policy XXXX3845 Dear Team, Mere account se bina bataye paise kat gaye hain for a health policy I didn't even apply for. Yeh kya ho raha hai? Please stop this unauthorised debit immediately. Also, mera mobile number change karna hai, please update it i	KYC or contact update	—	1.00	Accepted Today's reply
Hello, main <PERSON_1> bol rahi hoon (Loan A/c XXXX4368). Maine kai baar request bheji hai but mera naya mobile number abhi tak update nahi hua. Please jaldi se mera contact detail change kar do, bahut pareshani ho rahi hai. Regards, <PERSON_1>.	KYC or contact update	—	1.00	Accepted Today's reply
Mera mobile number update nahi ho raha hai for loan account XXXX3994. Kitni baar try kiya, please jaldi theek karo!	KYC or contact update	—	1.00	Accepted Today's reply
Hello, mujhe apna mobile number change karwana hai for policy XXXX2401. Also, please tell me the process for email update. Waise mujhe ek ajeeb sa SMS aaya ki meri policy pe loan liya gaya hai but maine apply nahi kiya. Please check this. Thanks, <PERSON_1>.	KYC or contact update	—	1.00	Accepted Today's reply
Subject: Update my address for loan XXXX3830 I am very annoyed that I have sent my documents three times already but you people are still not updating them in your system! Mera address change karo jaldi. It is extremely frustrating that I have to keep following up for such a sim	KYC or contact update	—	1.00	Accepted Today's reply
Listen, mere home loan XXXX6017 ka address change karo. Why is my premium payment record not updated with the new address? Jaldi update karo my mobile and address in your records!	KYC or contact update	—	0.50	Accepted Today's reply

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi-Latn	All
EMI or payment status	26	18	44
Foreclosure or part prepayment	23	18	41
Claim status	21	20	41
Statement or interest certificate	14	19	33
Policy change	15	17	32
Premium due or renewal	11	20	31
Suspected fraud	15	11	26
Mandate or NACH change	5	15	20
KYC or contact update	12	8	20
Complaint or escalation	8	4	12
All	150	150	300

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified

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