Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

EMI or payment status 44

Foreclosure or part prepayment 41

Claim status 41

Statement or interest certificate 33

Policy change 32

Premium due or renewal 31

Suspected fraud 26

Mandate or NACH change 20

KYC or contact update 20

Complaint or escalation 12

Language

en 150

**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
Yeh kya mazaak hai? Mere naam pe housing loan XXXX8868 kaise le liya kisi ne without my knowledge? This is a complete fraud! Mujhe koi statement ya certificate nahi chahiye, just tell me how this happened!	Suspected fraud	—	1.00	Accepted Today's reply
Hi, mere naam par ek housing loan account XXXX5305 open hai jo maine nahi liya. Ye unauthorised lag raha hai, please check karke batao.	Suspected fraud	—	1.00	Accepted Today's reply
Subject: Query regarding loan account XXXX2596 Dear Team, Mujhe ek SMS mila hai ki mere naam par housing loan liya gaya hai for account XXXX2596. Maine koi application submit nahi kiya hai aur na hi koi documents sign kiye hain. Please check kijiye ki yeh loan kisne apply kiya	Suspected fraud	—	1.00	Accepted Today's reply
Hi, mere name pe ek life insurance policy XXXX5022 open ho gayi hai but maine apply nahi kiya tha. Ye unauthorized hai, please help me stop this fraud.	Suspected fraud	—	1.00	Accepted Today's reply
Housing loan XXXX1576 ka balance check karna tha. Sab thik lag raha hai but ek ajeeb baat hai, mujhe kisi naye loan application ka message aaya hai jo maine kabhi apply nahi kiya. Yeh kaise possible hai?	Suspected fraud	—	0.83	Accepted Today's reply
Hello, mere account se health insurance XXXX4106 ke liye paise cut gaye hain par maine koi policy nahi li. Please check why this happened.	Suspected fraud	—	1.00	Accepted Today's reply
This is unbelievable! Someone has taken a business loan XXXX8517 using my documents without my knowledge! I never signed anything for this!	Suspected fraud	—	1.00	Accepted Today's reply
Mere account XXXX2883 se bina bataye paise cut gaye hain! Yeh kya bakwas hai? I did not authorize any payment. Stop this immediately!	Suspected fraud	—	0.67	Accepted Today's reply
Subject: Regarding loan account XXXX6861 Hello, Mujhe pata chala ki mere naam pe ek loan liya gaya hai which I never applied for. Please check account XXXX6861 and let me know why this happened. I think someone has misused my documents.	Suspected fraud	—	1.00	Accepted Today's reply
Hello, mere naam pe ek life insurance policy XXXX5615 li gayi hai but maine apply nahi kiya. This is unauthorized, please check it.	Suspected fraud	—	1.00	Accepted Today's reply
Hello, Mera naam <PERSON_1> hai. Mujhe abhi pata chala ki mere naam par ek life insurance policy XXXX9608 issue ho gayi hai, but maine koi application nahi di thi. It seems someone has used my documents without my consent. Please look into this fraud. Thank you, <PERSON_1>	Suspected fraud	—	1.00	Accepted Today's reply

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi-Latn	All
EMI or payment status	26	18	44
Foreclosure or part prepayment	23	18	41
Claim status	21	20	41
Statement or interest certificate	14	19	33
Policy change	15	17	32
Premium due or renewal	11	20	31
Suspected fraud	15	11	26
Mandate or NACH change	5	15	20
KYC or contact update	12	8	20
Complaint or escalation	8	4	12
All	150	150	300

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified

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