Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Language

en 150
Rows. One row per customer message in this version.
Customer messageTopicGroupScoreState
Dear Team, I am very annoyed. I paid my EMI for loan XXXX2118 three days ago, but it is still not reflecting in my account. Why is your system so slow? Also, I want to change my auto-debit bank account to my other savings account immediately. Send me the forms now. Regards, <PERSEMI or payment status—1.00Accepted Today's reply
EMI deduct ho gayi hai par app mein update nahi ho raha for loan XXXX5439. Very frustrating! Mujhe apna NACH mandate bhi change karna hai to another bank account. Statement ki abhi zaroorat nahi hai, just fix the payment status and mandate.EMI or payment status—1.00Accepted Today's reply
Hello, mera loan account XXXX7314 hai. EMI bank se cut ho gayi hai but app mein show nahi ho rahi. Please check karke batayein status kya hai.EMI or payment status—1.00Accepted Today's reply
Dear Team, mera personal loan account XXXX6373 hai. Maine last month ki EMI pay kar di hai but app mein abhi tak reflect nahi ho rahi hai. Please check karke bataye ki payment status kya hai. Thanks, <PERSON_1>.EMI or payment status—1.00Accepted Today's reply
Hi, mera loan account XXXX7670 hai. Last month ki EMI pay kar di hai but app mein reflect nahi ho raha, please check karke bataiye. Also, mujhe auto-debit ke liye bank account change karna hai, iska process kya hai?EMI or payment status—1.00Accepted Today's reply
Housing loan XXXX7585 ka EMI cut gaya hai par app mein abhi bhi overdue dikha raha hai. Maine 3 baar pucha par koi solution nahi mila, please isse senior manager ko escalate karo.EMI or payment status—1.00Accepted Today's reply
Hello, mere loan account XXXX9112 pe baar baar galat charges lag rahe hain. Maine 3 baar call kiya par koi solution nahi mila, please is matter ko senior manager tak escalate karo. Also, kal ek anjaan loan application mere naam se try hui thi jo maine nahi kiya.EMI or payment status—1.00Accepted Today's reply
<PERSON_1> speaking. Housing loan XXXX2328 ki EMI cut ho gayi bank se but app pe still showing overdue. Ye kya ho raha hai?EMI or payment status—1.00Accepted Today's reply
Yaar yeh kya system hai! Mere loan XXXX9820 ka EMI cut gaya hai but app pe still showing overdue. Check karke batao kab tak update hoga!EMI or payment status—1.00Accepted Today's reply
Subject: Serious issue with loan XXXX1357. Dear Sir/Madam, I am extremely angry. Mere account se unauthorisedly 10,000 rupees kat gaye hain, this is a total fraud! I already told your customer care about the EMI status not updating for the last 3 months but no one is helping. I wEMI or payment status—1.00Accepted Today's reply
Hi, mera loan account XXXX4032 hai. Maine kal EMI pay kar di thi but app mein abhi bhi overdue show ho raha hai. Please check karke bataiye ki payment update hone mein kitna time lagega?EMI or payment status—1.00Accepted Today's reply
Hi, mera housing loan XXXX6959 hai. Is month ki EMI date kya hai? Also, mujhe mera auto-debit bank account change karwana hai. Vaise mere account se ek random 500 rupees deduct hue hain jo maine nahi kiye. Please check kijiye.EMI or payment status—1.00Accepted Today's reply
Dear Team, I am writing regarding my personal loan XXXX8902. I have already paid the EMI but it is still showing as overdue in your records. This is the third time I am reporting this and no one is helping, so I want to escalate this to your senior management right now. Also, I nEMI or payment status—1.00Accepted Today's reply
<PERSON_1> here. Maine apne personal loan XXXX5212 ki payment kar di hai but app mein update nahi hua. Yeh premium payment status abhi tak pending kyun dikha raha hai? Please check karo jaldi, bahut frustration ho raha hai.EMI or payment status—1.00Accepted Today's reply
Hi, mera home loan account XXXX7441 hai. Last month ki EMI pay kar di thi but update nahi hua, please check karo. Aur mujhe auto-debit bank account change karna hai, procedure kya hai?EMI or payment status—1.00Accepted Today's reply
Yaar, kitni baar bolu! My loan account XXXX2027 pe charges galat lage hain. I have emailed thrice but no response. Ab seedha senior manager se baat karni hai, this is ridiculous! Please escalate this immediately!EMI or payment status—0.67Accepted Today's reply
Dear Sir/Madam, mere personal loan XXXX9963 ki last EMI deduct hui hai ya nahi, please check karke bataye. Also, mujhe mera auto-debit bank account change karna hai, iska process kya hai? Regards, <PERSON_1>.EMI or payment status—1.00Accepted Today's reply
Mera EMI pay kar diya par account XXXX5676 me update nahi hua! Very bad service. Mujhe mera auto-debit bank account change karna hai, jaldi process karo isko.EMI or payment status—1.00Accepted Today's reply
Rows by topic and language
Row counts. How many rows each topic has in each language.
Topicenhi-LatnAll
EMI or payment status261844
Foreclosure or part prepayment231841
Claim status212041
Statement or interest certificate141933
Policy change151732
Premium due or renewal112031
Suspected fraud151126
Mandate or NACH change51520
KYC or contact update12820
Complaint or escalation8412
All150150300
Version history1 version
  • Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified
——