Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

EMI or payment status 44

Foreclosure or part prepayment 41

Claim status 41

Statement or interest certificate 33

Policy change 32

Premium due or renewal 31

Suspected fraud 26

Mandate or NACH change 20

KYC or contact update 20

Complaint or escalation 12

Language

en 150

**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
Hi, I am <PERSON_1>. I want to update my registered mobile number for my personal loan account XXXX7763. Please let me know the process for this.	KYC or contact update	—	1.00	Accepted Today's reply
Hi, I need to update my registered mobile number and email ID for my health insurance policy XXXX5505. Please guide me on how to do this.	KYC or contact update	—	1.00	Accepted Today's reply
I have already sent my new address proof three times for my home loan XXXX7269 but you people still haven't updated it in your records. Please just fix my contact details now!	KYC or contact update	—	1.00	Accepted Today's reply
Subject: Urgent: Unauthorised activity on my Home Loan account XXXX1284 Dear Team, I am writing to report that there has been some unauthorised activity and suspicious debits in my housing loan account, and I suspect my details have been compromised. I have already contacted yo	KYC or contact update	—	1.00	Accepted Today's reply
I have tried updating my mobile number on the app three times for policy XXXX7354 but it is still showing the old one. Please update it to my current number immediately.	KYC or contact update	—	0.83	Accepted Today's reply
I want to update my mobile number and PAN card details for my life insurance policy XXXX6068. Please guide me through the process. - <PERSON_1>	KYC or contact update	—	1.00	Accepted Today's reply
Hi, this is <PERSON_1> (Policy XXXX4531). I need to update my current residential address and email ID in my records. Also, I just saw an unauthorised debit from my bank account for a policy top-up I never requested. Please look into this fraud immediately.	KYC or contact update	—	0.83	Accepted Today's reply
I want to update my registered mobile number and current address for my housing loan account XXXX2263. Please guide me on how to upload the updated Aadhaar for KYC. <PERSON_1>.	KYC or contact update	—	1.00	Accepted Today's reply
Hello, I wish to update the contact details linked to my housing loan account XXXX4855. I have recently changed my permanent residence and mobile number, so I would like to update my address and phone number in your records. Please let me know the necessary procedure and documen	KYC or contact update	—	1.00	Accepted Today's reply
Subject: URGENT: Unauthorised Loan and Lack of Response - XXXX5142 I am absolutely shocked to see a personal loan account in my name that I never applied for! This is a clear case of fraud and identity theft. I want this investigated immediately. Furthermore, my current mobile n	KYC or contact update	—	1.00	Accepted Today's reply
Subject: Update my contact details immediately To whom it may concern, I have tried updating my mobile number and email address on your portal multiple times but it keeps failing. This is incredibly annoying. Update my records for loan account XXXX1741 right now. I expect this	KYC or contact update	—	1.00	Accepted Today's reply
Dear Team, I would like to update my permanent address for my home loan account XXXX7722. I think I mentioned this while paying my health insurance premium last month, but the record is still old. Please update my KYC details for the loan. Regards, <PERSON_1>.	KYC or contact update	—	1.00	Accepted Today's reply

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi-Latn	All
EMI or payment status	26	18	44
Foreclosure or part prepayment	23	18	41
Claim status	21	20	41
Statement or interest certificate	14	19	33
Policy change	15	17	32
Premium due or renewal	11	20	31
Suspected fraud	15	11	26
Mandate or NACH change	5	15	20
KYC or contact update	12	8	20
Complaint or escalation	8	4	12
All	150	150	300

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified

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