Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

EMI or payment status 44

Foreclosure or part prepayment 41

Claim status 41

Statement or interest certificate 33

Policy change 32

Premium due or renewal 31

Suspected fraud 26

Mandate or NACH change 20

KYC or contact update 20

Complaint or escalation 12

Language

en 150

**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
Hello, I want to change the nominee in my health policy XXXX5347. I already updated my phone number, so no need for KYC updates. Please guide me for the nominee change.	Policy change	—	1.00	Accepted Today's reply
I would like to change the nominee in my life insurance policy XXXX2573. I am not looking for any update on my claim status as that has already been settled.	Policy change	—	1.00	Accepted Today's reply
Requesting a change of address for my life insurance policy number XXXX3247. Please guide me on the documents required.	Policy change	—	1.00	Accepted Today's reply
I am tired of your slow systems. Update my mobile number and email address in my profile right now. Also, I need to change the nominee for my health insurance policy XXXX9147. I just noticed an unauthorized premium debit for a policy I never signed up for. Do your jobs properly!	Policy change	—	1.00	Accepted Today's reply
I need to update my current residential address for policy XXXX1008 as I have shifted. I have sent emails three times but no one is responding, please escalate this to your manager immediately. Also, I just noticed a policy rider was added to my account that I never signed up for	Policy change	—	1.00	Accepted Today's reply
Hi, I want to change the nominee in my life insurance policy XXXX6225. Can you tell me the process for this?	Policy change	—	1.00	Accepted Today's reply
I need to update the contact address for my health insurance policy XXXX7460. Please share the list of documents required for this change.	Policy change	—	1.00	Accepted Today's reply
Subject: Request for details update - Policy XXXX3026 Dear Sir/Madam, I am writing to request a change in the nominee for my health insurance policy XXXX3026. Additionally, I would like to update my registered email address in your records. Please let me know the documents requ	Policy change	—	1.00	Accepted Today's reply
Listen, I've been trying to update my email ID and mobile number on my profile for days! Do it now. Also, I want to change the nominee for my life insurance policy XXXX5606 immediately. Stop wasting my time.	Policy change	—	1.00	Accepted Today's reply
Dear Customer Service, I would like to request a soft copy of my health insurance policy document XXXX7183. Please send it to my registered email address at your earliest convenience. Regards, <PERSON_1>	Policy change	—	1.00	Accepted Today's reply
Dear Team, I am writing regarding my life insurance policy XXXX4207. I have been trying to update my nominee details for two months now, but your portal keeps crashing. Also, I noticed a random deduction of 1,500 rupees from my bank account yesterday which I did not authorize. Pl	Policy change	—	1.00	Accepted Today's reply
Dear Team, I am writing to you regarding my life insurance policy XXXX5796. I would like to change the nominee registered in my policy documents. Could you please share the procedure and the forms required to update these details? Regards, <PERSON_1>	Policy change	—	1.00	Accepted Today's reply
Hey, I've been trying to update the nominee for my policy XXXX6718 for ages now. Why is this taking so long? Just get the nominee changed quickly!	Policy change	—	1.00	Accepted Today's reply
I am tired of waiting! Just update the nominee in my health insurance policy XXXX1551 right now. I have already sent the documents!	Policy change	—	1.00	Accepted Today's reply
Subject: Update to my account XXXX1121 Dear Team, I have a personal loan with you as well, but I am writing regarding my health insurance policy XXXX1121. I need to update the nominee details for this account. Could you please let me know the process for this change? Regards,	Policy change	—	1.00	Accepted Today's reply

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi-Latn	All
EMI or payment status	26	18	44
Foreclosure or part prepayment	23	18	41
Claim status	21	20	41
Statement or interest certificate	14	19	33
Policy change	15	17	32
Premium due or renewal	11	20	31
Suspected fraud	15	11	26
Mandate or NACH change	5	15	20
KYC or contact update	12	8	20
Complaint or escalation	8	4	12
All	150	150	300

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified

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