**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
Subject: Claim Status - XXXX6961 Dear Team, I am extremely frustrated. I submitted all the documents for the life insurance claim for policy XXXX6961 weeks ago and I still haven't heard anything! Where is my money? Tell me the status of my claim immediately. Regards, <PERSON_1	Claim status	—	1.00	Accepted Today's reply
To the Claims Department, I am writing regarding the reimbursement claim for policy XXXX9294. I was discharged from the hospital two weeks ago and submitted all the original bills, but there is still no update on the settlement amount. This is highly frustrating as the amount is	Claim status	—	1.00	Accepted Today's reply
I would like to check the current status of the claim for policy XXXX2816. I have already updated my nominee details last month, so no further policy changes are required at this time.	Claim status	—	0.83	Accepted Today's reply
Hello, I am checking on the status of the life insurance claim for policy XXXX7072. Please let me know if any documents are still pending for settlement. <PERSON_1>.	Claim status	—	1.00	Accepted Today's reply
My father is currently admitted to a hospital in Pune for surgery under policy XXXX3367. Please share the status of the cashless pre-authorisation request sent by the hospital.	Claim status	—	1.00	Accepted Today's reply
I am extremely frustrated with the delay in my health insurance claim settlement for policy XXXX7706. I have already been discharged, but the reimbursement is stuck. I want to officially lodge a complaint and escalate this matter to your nodal officer.	Claim status	—	1.00	Accepted Today's reply
Where is the update on my claim for policy XXXX3142? I have been waiting for weeks and nobody is telling me the current status! This is totally unacceptable!	Claim status	—	1.00	Accepted Today's reply
Hi, I am <PERSON_1>. My father is admitted in the hospital and we are waiting for the cashless pre-authorisation for policy XXXX7555. Can you please check the status of this claim urgently?	Claim status	—	1.00	Accepted Today's reply
Where is my pre-auth approval?? My father is still in the hospital and you guys are taking forever for policy XXXX8897. Tell me the status now!!	Claim status	—	1.00	Accepted Today's reply
Dear Sir/Madam, I am writing to enquire about the current status of the claim submitted for policy number XXXX5474. Please let me know if there are any pending documents from my end. Regards, <PERSON_1>.	Claim status	—	0.83	Accepted Today's reply
Dear Support, My father is currently admitted at the hospital and we have applied for cashless pre-authorisation for policy XXXX9986. Could you please share the current status of this claim? Additionally, I noticed an unauthorised premium debit of 5,000 rupees from my bank accou	Claim status	—	1.00	Accepted Today's reply
Dear Sir/Madam, My father is currently admitted to the hospital and we have applied for cashless pre-authorisation for policy XXXX5969. Could you please provide the current status of this request? Additionally, I would like to change the registered mobile number and address ass	Claim status	—	0.67	Accepted Today's reply
Subject: Extremely disappointed with service - Policy XXXX2685 Dear Team, I am writing to express my extreme frustration regarding the handling of my reimbursement claim for policy XXXX2685. It has been three weeks since I submitted all the discharge documents, and I still have	Claim status	—	1.00	Accepted Today's reply
Dear Team, I am writing this with extreme anger regarding policy XXXX7682. My father is admitted in the hospital right now and you people are delaying the cashless pre-authorisation. Where is the status of my claim? Also, I have been trying to update the nominee details for mont	Claim status	—	1.00	Accepted Today's reply
Dear Team, I am writing this with great frustration regarding my health insurance policy XXXX4706. My mother is currently admitted to the hospital and we have already submitted the request for cashless pre-authorisation, but we have not received any confirmation yet. The hospita	Claim status	—	1.00	Accepted Today's reply
This is ridiculous! I've been waiting for weeks for the status of my life insurance claim for policy XXXX6913 and no one is telling me anything! Also, I want to change my nominee details immediately, so send me the link for the policy change now!	Claim status	—	1.00	Accepted Today's reply
Hello, I am currently at the hospital for my father's treatment. Policy XXXX4729. Please check the status of the cashless pre-authorisation as we are planning for discharge soon.	Claim status	—	1.00	Accepted Today's reply
Subject: Status of claim - Policy XXXX3640 Dear Support, I have submitted all the required documents for the claim on policy XXXX3640 over two weeks ago. I keep checking my email but there is no update on the settlement amount or current status. This is very stressful. Please te	Claim status	—	0.83	Accepted Today's reply
I am still waiting for my reimbursement for policy XXXX4128! I was discharged weeks ago and you guys are just sitting on my files. Tell me exactly where my claim money is right now!	Claim status	—	1.00	Accepted Today's reply
Subject: Inquiry regarding claim status - Policy XXXX2853 Dear Team, I am writing to check the status of the claim filed under policy number XXXX2853. Could you please let me know if any further documents are required or provide an update on the settlement amount? Regards, <PE	Claim status	—	0.83	Accepted Today's reply
Hi, I have been waiting for weeks to know the status of my life insurance claim for policy XXXX2535. This is taking way too long, please let me know what is happening with the settlement.	Claim status	—	1.00	Accepted Today's reply

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi-Latn	All
EMI or payment status	26	18	44
Foreclosure or part prepayment	23	18	41
Claim status	21	20	41
Statement or interest certificate	14	19	33
Policy change	15	17	32
Premium due or renewal	11	20	31
Suspected fraud	15	11	26
Mandate or NACH change	5	15	20
KYC or contact update	12	8	20
Complaint or escalation	8	4	12
All	150	150	300

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified

Reference answers (gold set)

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