Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows
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Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Language

en 150
Rows. One row per customer message in this version.
Customer messageTopicGroupScoreState
Why is my policy XXXX4699 still showing as lapsed?? I want to pay the renewal premium now, tell me the amount immediately!Premium due or renewal—1.00Accepted Today's reply
I am very annoyed that my life insurance policy XXXX9063 has lapsed. Tell me the exact amount and the grace period to revive it immediately. Also, I see an unauthorised debit of 1,200 rupees on my bank statement from your company which I never approved. I already updated my addrePremium due or renewal—1.00Accepted Today's reply
I want to know the exact date and amount for my health insurance renewal for XXXX5387. Also, I noticed an unauthorised debit of 500 rupees from my account yesterday which I did not approve. Tell me how to renew the policy now.Premium due or renewal—1.00Accepted Today's reply
To the Management, I am extremely frustrated with your service. My life insurance policy XXXX6607 is due for renewal, but I am not receiving any payment notifications despite multiple requests. I want to escalate this to the grievance officer immediately as I do not want my poliPremium due or renewal—1.00Accepted Today's reply
I want to check the latest premium receipt for my policy XXXX1333. Also, I have discovered a life insurance policy taken in my name without my consent.Premium due or renewal—1.00Accepted Today's reply
<PERSON_1> here. Why haven't I received the renewal notice for policy XXXX8404 yet? I have no idea what the premium amount is or when the due date is. This is ridiculous! Tell me the amount right now.Premium due or renewal—1.00Accepted Today's reply
Subject: Query regarding payment for XXXX6641 Dear Sir/Madam, I am writing regarding my life insurance policy XXXX6641. I think the EMI for this is due soon, but I am not sure of the exact amount. Please share the payment date and the total amount I need to pay for renewal. ThPremium due or renewal—1.00Accepted Today's reply
This is ridiculous! I have been trying to renew my health insurance policy XXXX2883 for three days but your portal is not working. I want to speak to your manager immediately because this is totally unacceptable!Premium due or renewal—1.00Accepted Today's reply
Hey, my policy XXXX2113 is about to lapse. Why haven't I received the renewal link yet? Please tell me the exact amount to pay now.Premium due or renewal—1.00Accepted Today's reply
Hello, I need to renew my health insurance policy XXXX5140. Please share the premium amount and the due date.Premium due or renewal—1.00Accepted Today's reply
I need to know the renewal premium and due date for my health policy XXXX1585. Also, I noticed an unauthorised transaction of 2,000 rupees from my bank account towards this policy which I did not approve.Premium due or renewal—1.00Accepted Today's reply
Rows by topic and language
Row counts. How many rows each topic has in each language.
Topicenhi-LatnAll
EMI or payment status261844
Foreclosure or part prepayment231841
Claim status212041
Statement or interest certificate141933
Policy change151732
Premium due or renewal112031
Suspected fraud151126
Mandate or NACH change51520
KYC or contact update12820
Complaint or escalation8412
All150150300
Version history1 version
  • Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified
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