Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

EMI or payment status 44

Foreclosure or part prepayment 41

Claim status 41

Statement or interest certificate 33

Policy change 32

Premium due or renewal 31

Suspected fraud 26

Mandate or NACH change 20

KYC or contact update 20

Complaint or escalation 12

Language

en 150

**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
I want to change the bank account for my monthly auto-debit for loan XXXX6813. Please let me know the process to update the mandate.	Mandate or NACH change	—	1.00	Accepted Today's reply
I am very frustrated that my EMI is still being debited from my closed bank account. I want to change my NACH mandate to my new savings account for home loan XXXX5044 immediately. I already have the repayment schedule, so please do not send me any statements, just update the debi	Mandate or NACH change	—	1.00	Accepted Today's reply
I've been trying to change my EMI bank account for my home loan XXXX2452 for days now. Please just update the NACH mandate to my other account immediately.	Mandate or NACH change	—	1.00	Accepted Today's reply
This is <PERSON_1>. Why am I not getting the renewal notice for my health insurance? I don't want my policy to lapse! And for my personal loan XXXX4312, I've been asking to change the EMI debit date to the 10th, but you people are ignoring it. Sort this out now!	Mandate or NACH change	—	1.00	Accepted Today's reply
Hi, I want to change the bank account for my housing loan EMI auto-debit for account XXXX9980. Also, I need to update my registered mobile number in your records.	Mandate or NACH change	—	1.00	Accepted Today's reply

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi-Latn	All
EMI or payment status	26	18	44
Foreclosure or part prepayment	23	18	41
Claim status	21	20	41
Statement or interest certificate	14	19	33
Policy change	15	17	32
Premium due or renewal	11	20	31
Suspected fraud	15	11	26
Mandate or NACH change	5	15	20
KYC or contact update	12	8	20
Complaint or escalation	8	4	12
All	150	150	300

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified

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