Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Language

en 150
Rows. One row per customer message in this version.
Customer messageTopicGroupScoreState
Subject: Request for Loan Account Statement - XXXX8470 Dear Team, I am writing to request the repayment schedule and a full account statement for my housing loan account number XXXX8470. Please share these documents on my registered email address. Regards, <PERSON_1>Statement or interest certificate—1.00Accepted Today's reply
Dear Team, I have been waiting for my provisional interest certificate for the current financial year for my loan account XXXX6644. I need this for my tax filings immediately and it is very annoying that I have to follow up multiple times. Please send the repayment schedule and tStatement or interest certificate—0.83Accepted Today's reply
I have been asking for my loan statement for account XXXX9600 for two days now! Why is it taking so long? Send my interest certificate immediately!Statement or interest certificate—0.83Accepted Today's reply
Dear Customer Care, I hold a personal loan (XXXX1022) and a life insurance policy with your group. Could you please share the provisional interest certificate for my loan for the current financial year? Additionally, I need to know the exact amount and due date for my insurance pStatement or interest certificate—1.00Accepted Today's reply
Hello, I require the provisional interest certificate for my loan account XXXX6911 for the current financial year for tax filing purposes.Statement or interest certificate—0.83Accepted Today's reply
I need my interest certificate for loan account XXXX5782 immediately for my tax filing. Why is it so difficult to get a simple statement from you people?Statement or interest certificate—0.83Accepted Today's reply
Hi, I am <PERSON_1>. Can you please send me the interest certificate for my loan account XXXX7055 for the last financial year?Statement or interest certificate—0.83Accepted Today's reply
I have been waiting for my provisional interest certificate for the current financial year for my home loan XXXX8592. I need it for my tax filing urgently. Why is it taking so long to generate a simple statement? Please send it now.Statement or interest certificate—1.00Accepted Today's reply
I have been asking for my interest certificate for the housing loan XXXX5717 for days now! Why is it taking so long? Send it immediately.Statement or interest certificate—1.00Accepted Today's reply
Dear Sir/Madam, I am requesting the provisional interest certificate for the financial year 2023-24 for my loan account XXXX9378. Please send it to my registered email address at the earliest. Thank you, <PERSON_1>.Statement or interest certificate—0.83Accepted Today's reply
<PERSON_1> here. I've been asking for the interest certificate for my loan XXXX7466 for days now. Why is it taking so long? Please send it immediately.Statement or interest certificate—0.83Accepted Today's reply
This is the third time I am asking for my documents for loan XXXX3854. Your customer care is useless. I want to escalate this to your senior management immediately. This is unacceptable service!Statement or interest certificate—1.00Accepted Today's reply
Please provide the provisional interest certificate for my home loan account XXXX7090 for the current financial year.Statement or interest certificate—1.00Accepted Today's reply
I need the interest certificate for my personal loan and I also want to know the due date for my life insurance premium renewal for policy XXXX9218. Please provide these details at the earliest.Statement or interest certificate—1.00Accepted Today's reply
Rows by topic and language
Row counts. How many rows each topic has in each language.
Topicenhi-LatnAll
EMI or payment status261844
Foreclosure or part prepayment231841
Claim status212041
Statement or interest certificate141933
Policy change151732
Premium due or renewal112031
Suspected fraud151126
Mandate or NACH change51520
KYC or contact update12820
Complaint or escalation8412
All150150300
Version history1 version
  • Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified
——