Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Language

en 150
Rows. One row per customer message in this version.
Customer messageTopicGroupScoreState
Hi, I want to close my personal loan XXXX5841. Can you share the foreclosure quote and process for the same?Foreclosure or part prepayment—1.00Accepted Today's reply
Hi, I am <PERSON_1>. For my home loan account XXXX6711, can you please share the latest statement and also let me know the process for full foreclosure?Foreclosure or part prepayment—1.00Accepted Today's reply
Subject: Request for statement and closure quote - XXXX9238 Dear Team, I am extremely frustrated as I have not received my loan account statement despite multiple requests. Please send me the latest repayment schedule and interest certificate urgently. Additionally, I am lookinForeclosure or part prepayment—1.00Accepted Today's reply
I've been waiting forever! Just tell me the final amount to close my loan XXXX1892 and send the foreclosure letter now!!Foreclosure or part prepayment—1.00Accepted Today's reply
Hi, I want to make a part-prepayment on my business loan XXXX6363. Could you please share the process for this?Foreclosure or part prepayment—1.00Accepted Today's reply
I want to close my loan XXXX6201 early. Please tell me the foreclosure amount and the process to pay it off today.Foreclosure or part prepayment—1.00Accepted Today's reply
I want to pay off my business loan XXXX3602 immediately. Tell me the exact amount for full prepayment right now!Foreclosure or part prepayment—1.00Accepted Today's reply
Hi, I want to close my personal loan XXXX5794. Please share the foreclosure quote and let me know the process for full prepayment. Thanks, <PERSON_1>.Foreclosure or part prepayment—1.00Accepted Today's reply
I am looking to close my personal loan account XXXX6011. Please provide the foreclosure quote and the procedure for the same. Also, I require the interest certificate and the latest account statement for my tax filings.Foreclosure or part prepayment—1.00Accepted Today's reply
Hi, I want to know the process for part-prepayment of my housing loan XXXX8472. My KYC and contact details are already updated so you don't need to worry about that. Please share the details.Foreclosure or part prepayment—1.00Accepted Today's reply
Hi, I want to pay off my personal loan XXXX8017 in full. Can you please send me the foreclosure statement and let me know the process for closure?Foreclosure or part prepayment—1.00Accepted Today's reply
I need the total outstanding amount for foreclosure of my home loan XXXX1789. Also, please send the latest repayment schedule to my email.Foreclosure or part prepayment—1.00Accepted Today's reply
I would like to get a foreclosure quote for my housing loan account XXXX8944. Please let me know the total outstanding amount for full closure.Foreclosure or part prepayment—1.00Accepted Today's reply
I am extremely disappointed with your service. I want to close my loan account XXXX8240 immediately. Send me the final foreclosure quote and the exact process to pay it off right now. I am tired of paying these high interest rates!Foreclosure or part prepayment—1.00Accepted Today's reply
Hi, I want to close my personal loan XXXX9840. Please share the foreclosure amount and the process to pay it off.Foreclosure or part prepayment—1.00Accepted Today's reply
Hi, I would like to make a part-prepayment on my personal loan account XXXX1314. Could you please guide me on the process for this?Foreclosure or part prepayment—1.00Accepted Today's reply
I would like a foreclosure statement for my housing loan XXXX8122. Please also guide me on the process to update my NACH mandate to a different bank account.Foreclosure or part prepayment—1.00Accepted Today's reply
Subject: Request for foreclosure quote - XXXX2988 Dear Team, I am writing to request the foreclosure statement for my housing loan account XXXX2988. I wish to pay off the remaining balance. Please share the total outstanding amount including any closure charges. Regards, <PERSForeclosure or part prepayment—1.00Accepted Today's reply
Dear Team, I am writing with reference to my home loan account XXXX4206. I am planning to close the loan early and would like to request a foreclosure quote. Could you please guide me through the process and let me know if there are any prepayment charges applicable? Regards, <Foreclosure or part prepayment—1.00Accepted Today's reply
I am absolutely disgusted with your service! I have been asking for the closure amount for my business loan XXXX7024 for a week now and no one is responding. I don't care about my life insurance policy right now, just fix this loan issue! I want this escalated to your nodal officForeclosure or part prepayment—1.00Accepted Today's reply
<PERSON_1> here (XXXX1678). I want to close my loan today! Why is it so hard to get a foreclosure quote? Send it to me right now!!Foreclosure or part prepayment—1.00Accepted Today's reply
This is <PERSON_1>. I want the final foreclosure quote for my business loan XXXX7413. I've asked three times and no one is helping. I want to escalate this to your senior manager right now!Foreclosure or part prepayment—1.00Accepted Today's reply
I am tired of waiting for a response. I need the final foreclosure amount for my home loan XXXX4049 and a copy of my current repayment schedule. Also, I want to change the bank account for my monthly EMIs. Please do this quickly.Foreclosure or part prepayment—1.00Accepted Today's reply
Rows by topic and language
Row counts. How many rows each topic has in each language.
Topicenhi-LatnAll
EMI or payment status261844
Foreclosure or part prepayment231841
Claim status212041
Statement or interest certificate141933
Policy change151732
Premium due or renewal112031
Suspected fraud151126
Mandate or NACH change51520
KYC or contact update12820
Complaint or escalation8412
All150150300
Version history1 version
  • Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified
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