Workflows / abcl-servicing-intent · Gold

Reference answers (gold set)

Done: v1 picked · 300 rows

Gold v1 proposed by Dvar · Review · 300 of 300 accepted · Dropped —

300 rows in gold v1 · 300 ready · 0 not ready

300

Rows

10

Topics

2

Languages

300 of 300

Verified

300 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

EMI or payment status 44

Foreclosure or part prepayment 41

Claim status 41

Statement or interest certificate 33

Policy change 32

Premium due or renewal 31

Suspected fraud 26

Mandate or NACH change 20

KYC or contact update 20

Complaint or escalation 12

Language

en 150

**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
I have noticed a life insurance policy XXXX2917 in my name which I never authorised. Please check how this was issued without my knowledge.	Suspected fraud	—	1.00	Accepted Today's reply
I just noticed an unauthorised debit from my bank for health insurance policy XXXX3585. I never authorized this payment! Please check this immediately.	Suspected fraud	—	1.00	Accepted Today's reply
This is unbelievable! I just found out a life insurance policy XXXX5147 has been opened in my name without any consent. I never signed any documents. How did this happen? Sort this out now!	Suspected fraud	—	1.00	Accepted Today's reply
I just saw a policy XXXX2292 in my name that I never signed up for. Someone has used my documents to take this health insurance without my knowledge! Fix this immediately.	Suspected fraud	—	1.00	Accepted Today's reply
Subject: Urgent - Fraudulent Housing Loan XXXX3315. I am absolutely shocked to discover that a housing loan account XXXX3315 has been opened in my name without my knowledge or consent! I have never applied for any such loan. I demand that you investigate this identity theft and c	Suspected fraud	—	1.00	Accepted Today's reply
Hi, I just saw a housing loan account XXXX7263 in my name on the portal but I have not taken any loan. I think someone has used my documents fraudulently. Please check this.	Suspected fraud	—	1.00	Accepted Today's reply
I have discovered a health insurance policy XXXX9840 taken in my name without my consent! How did this happen? Stop this immediately!	Suspected fraud	—	1.00	Accepted Today's reply
Hi, I just noticed a personal loan account XXXX4425 opened in my name, but I have never applied for any loan from your company. Please look into this.	Suspected fraud	—	1.00	Accepted Today's reply
Dear Team, I am <PERSON_1>. While reviewing my credit report, I noticed a housing loan account XXXX9839 registered in my name. I have never applied for any home loan with your company. Please investigate this unauthorised account. Regards, <PERSON_1>	Suspected fraud	—	1.00	Accepted Today's reply
Subject: Unauthorised policy issuance - XXXX1225 Dear Team, I am writing to bring to your attention that a health insurance policy (XXXX1225) has been issued in my name without my consent. I have not signed any application forms nor have I authorised any premium payments. Pleas	Suspected fraud	—	1.00	Accepted Today's reply
I am shocked to see a personal loan XXXX3312 appearing in my credit report! I never applied for any loan from your company. This is completely unauthorised and I want this resolved right now!	Suspected fraud	—	1.00	Accepted Today's reply
I am shocked to see a personal loan active on my profile XXXX2751. I have never applied for any such loan and did not sign any papers. This is completely unauthorised and needs to be fixed immediately.	Suspected fraud	—	1.00	Accepted Today's reply
Hi, I just saw a housing loan XXXX7780 in my name but I never applied for any home loan. Pls check this.	Suspected fraud	—	1.00	Accepted Today's reply
Subject: Unauthorised loan account XXXX1298 To whom it may concern, I am shocked to find that a personal loan for 5 lakh rupees has been opened in my name under account XXXX1298. I have never signed any documents or requested any such loan. I need this investigated and closed i	Suspected fraud	—	1.00	Accepted Today's reply
I am absolutely furious! I see a debit for policy XXXX4793 but I never took this health loan. This is unauthorized and I want it stopped now!	Suspected fraud	—	1.00	Accepted Today's reply

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi-Latn	All
EMI or payment status	26	18	44
Foreclosure or part prepayment	23	18	41
Claim status	21	20	41
Statement or interest certificate	14	19	33
Policy change	15	17	32
Premium due or renewal	11	20	31
Suspected fraud	15	11	26
Mandate or NACH change	5	15	20
KYC or contact update	12	8	20
Complaint or escalation	8	4	12
All	150	150	300

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 300 of 300 verified

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